For Research Use only
Note: 𝗥𝗲𝘁𝗮𝘁𝗿𝘂𝘁𝗶𝗱𝗲 is now available as 𝗚𝗟𝗣-𝟯
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    Returns and Refunds Policy

    Cellugenix sells scientific compounds for research use only, so returns and refunds are not accepted once an order has been packed or shipped. If you need to cancel, contact support right away after placing the order, because cancellation is only possible before packing or dispatch.

    Policy Overview

    This policy is built around the nature of research products, which cannot be resold after leaving the warehouse. For that reason, all sales are final once fulfillment begins, and customers are expected to review their order carefully before checkout.

    Order Cancellations

    • Orders may be canceled only if the request is made immediately after placement and before the order has been packed or shipped.
    • If the order has already been packed or dispatched, any related charges, shipping costs, or processing costs must be borne by the customer.

    No Returns

    • Because these are scientific compounds, Cellugenix does not accept physical returns under any circumstance.
    • Opened, unsealed, or shipped products are not eligible for return, exchange, or refund.

    1. Damage or Wrong Item

      • If an order arrives damaged, defective, or incorrect, Cellugenix may provide a free replacement after review.
      • To qualify, the issue must be reported within 24 hours of delivery with clear unboxing photos or video and supporting order details at info@cellugenixpeptides.io.

    2. What To Send

      • Please include the order number, a short explanation of the issue, and visual proof showing the packaging and product condition.
      • Reports without clear evidence or submitted after the 24 hour window may not qualify for a replacement.

    Replacement Terms

    • Replacement approval depends on verification of the issue and stock availability.
    • If the wrong item was sent or the parcel was damaged in transit, Cellugenix will review the case and may issue a replacement at no extra cost.

    Non-Eligible Cases

    • Refunds and replacements are not offered for buyer's remorse, incorrect ordering, improper storage, mishandling after delivery, or issues reported too late.
    • Claims without proof of damage or wrong fulfillment are also not eligible.

    Support Contact

    For cancellation requests, damage claims, or wrong-item reports, contact Cellugenix support at info@cellugenixpeptides.io as soon as possible after delivery or immediately after placing the order if cancellation is needed. Fast reporting gives the best chance of resolving the issue quickly.

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