Privacy Policy

    Last updated: October 8, 2025

    This Privacy Policy describes how Cellugenix Peptides (referred to as “Cellugenix”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://cellugenixpeptides.com (the “Site”), or otherwise engage with us (collectively, the “Services”).

    This policy is written in compliance with applicable Canadian privacy legislation, including PIPEDA and relevant provincial privacy laws.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date.

    How We Collect and Use Personal Information

    We collect personal information to provide and improve our Services, process orders, maintain security, and comply with legal obligations. Here’s how:

    1. Information You Provide to Us

    • Contact Information: Name, address, email, phone number

    • Order Details: Shipping and billing information, payment confirmation

    • Account Credentials: Username, password, security questions

    • Support Correspondence: Details from customer inquiries or support requests

    You may choose not to provide some of this data, but it may limit your access to certain features of our Services.

    2. Information We Automatically Collect

    Through the use of cookies and tracking technologies, we collect:

    • IP address and device identifiers

    • Browser type and settings

    • Interaction data (page views, clicks, login activity)

    • Location data (approximated via IP)

    3. Information from Third Parties

    We may also collect information through:

    • Shopify, our eCommerce platform provider

    • Payment processors like Stripe or PayPal

    • Shipping carriers

    • Marketing and analytics partners (e.g., Google Analytics, Meta)

    All third-party data is processed under their respective privacy policies and used to support our legitimate business functions.

    How We Use Your Information

    We use your data to:

    • Fulfill Orders: Process payments, manage shipping, handle returns

    • Manage Accounts: Secure login, password recovery, preferences

    • Customer Communication: Order updates, service emails, support

    • Marketing (Optional): Send promotional emails or targeted ads (you may opt out)

    • Security: Detect, prevent, or investigate fraud or abuse

    We do not sell personal data. Some data may be shared with trusted vendors under strict data processing agreements.

    Cookies and Tracking Technologies

    Our Site uses cookies to:

    • Recognize repeat visitors

    • Analyze user behavior

    • Optimize functionality and checkout performance

    You can disable cookies via your browser settings, though some features may not function properly.

    How We Share Personal Information

    We may share your data in these cases:

    Purpose Shared With
    Order processing payment processors, shipping carriers
    Analytics & marketing Google, Meta, email platforms
    Legal compliance Law enforcement, government agencies as required
    Business continuity Internal staff, affiliates, successors in the case of merger/sale

    We do not knowingly collect or share data from individuals under 16 years of age.

    Children’s Data

    Our Services are not intended for use by children under the age of 18. We do not knowingly collect or store personal information from minors. If you believe a minor has submitted data to us, contact us to request deletion.

    Canadian Data Storage & Retention

    Your information may be stored in Canada or securely processed by service providers in the U.S. or other jurisdictions. We retain data only as long as necessary for:

    • Providing services

    • Legal/tax compliance

    • Dispute resolution

    • Fraud prevention

    Your Privacy Rights (Canada)

    As a Canadian resident, you have the right to:

    • Access your personal information

    • Correct inaccurate or outdated data

    • Withdraw consent for non-essential data processing

    • Request deletion (when no longer required)

    • Complain to the Office of the Privacy Commissioner of Canada (OPC)

    To exercise these rights, email us at info@cellugenixpeptides.com

    We will verify your identity before responding.

    Security of Your Information

    We implement SSL encryption, secure payment integrations, and access control. However, no system is 100% secure, and we advise against sending sensitive data (like payment details) via email or unsecured channels.

     Third-Party Links

    This Site may contain links to external sites we do not control. We are not responsible for the privacy practices or content of third-party platforms. Always review their policies before sharing your information.

    Contact Us

    If you have any questions, privacy requests, or complaints, contact us at:

    Cellugenix Peptides
    info@cellugenixpeptides.com

     

    0